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Frequently Asked Questions

Account-Specific FAQ's
State-Specific FAQ's
Utility-Specific FAQ's

Account-Specific FAQ's

Why did I receive two bills for the same period?
What options do I have in receiving my bills?
Do you accept payment by phone?
What is an esid number?
How can I change my mailing address?
How do I change the contact person for our account?
Can I update my phone number through customer service?
We cannot pay estimated bills. How can I ensure we get billed with actual usage each month?
How can I change my e-mail address?
When will my refund be issued?
How do I make arrangements on an overdue balance?
Why did I receive two bills for the same period?
This can occur if a correction has been made to your PRIOR bill (utility charges, sales tax, usage, etc.). THE 2nd INVOICE WILL BE THE ONE WITH THE CORRECT BALANCE.
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What options do I have in receiving my bills?
You can receive your bills via US Mail or you can view your bill online. To do so, simply select your account from the My Account List page and go to the Billing tab.
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Do you accept payment by phone?
Yes, please call us at 1-888-232-6206 to make a payment over the phone.
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What is an esid number?
Your esid number is your utility number. This number is associated with your premise address and does not change.
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How can I change my mailing address?
You can change your mailing address online. To do so, simply select your account from the My Account List page, go to the Account Details tab, and Edit your mailing address.
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How do I change the contact person for our account?
You can change or update your contact information online. To do so, simply select your account from the My Account List page, go to the Account Details tab, and Edit your contacts. NOTE: You have 2 contacts that you can update.
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Can I update my phone number through customer service?
You can update any of your profile information online. Please select the "My Profile" link at the top of the page after logging in.
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We cannot pay estimated bills. How can I ensure we get billed with actual usage each month?
Because meter readings are performed by your utility, we cannot guarantee you will be billed with actual readings each month. To make special arrangements for actual readings each month, you would need to contact your utility. You can see whether or not you have received an estimated meter read by selecting your account from the My Account List page and reviewing the Bill Type on the Billing tab.
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How can I change my e-mail address?
You can update any of your profile information online. Please select the "My Profile" link at the top of the page after logging in.
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When will my refund be issued?
Any excess credit on an account will first be applied to any active account you MAY have with a balance. Any refund would then be approved by headquarters and payment is generally issued in approximately two weeks. If you feel you are owed a refund, please submit your request through the "Ask Us" feature available via the "Contact Us" link at the top of the page.
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How do I make arrangements on an overdue balance?
Please submit your request through the "Ask Us" feature available via the "Contact Us" link at the top of the page.
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State-Specific FAQ's

State Public Utility Commissions
California http://www.cpuc.ca.gov/
Washington, DC. http://www.dcpsc.org/
Illinois http://www.icc.illinois.gov/home.aspx
Massachusetts http://www.mass.gov/dte/
Maryland http://www.psc.state.md.us/psc/
Maine http://www.state.me.us/mpuc/
Michigan http://www.michigan.gov/mpsc
Montana http://psc.mt.gov/
New Hampshire http://www.puc.state.nh.us/
New Jersey http://www.bpu.state.nj.us/home/home.shtml
New York http://www.dps.state.ny.us/
Pennsylvania http://www.puc.state.pa.us/
Rhode Island http://www.ripuc.state.ri.us/
Texas http://www.puc.state.tx.us/

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Utility-Specific FAQ's

AEP Central Company http://www.aepcustomer.com/customerchoice/texas/default.htm
AEP North Company http://www.aepcustomer.com/customerchoice/texas/default.htm
Allegheny Energy http://www.alleghenypower.com/CSC/Choice/ChoiceHome.asp
Ameren Central Illinois Public Service http://www.ameren.com/sites/aiu/Pages/Home.aspx
Baltimore Gas & Electric http://www.bge.com/portal/site/bge/menuitem.8430163fa760da6ff8c031e0da6176a0/
Bangor Hydro http://www.bhe.com/residential/choice.cfm
CenterPoint Energy http://www.centerpointenergy.com/houston/retail/1,2668,,00.html
Central Hudson Gas & Electric http://www.centralhudson.com/
Central Maine Power http://www.cmpco.com/cep/
Commonwealth Edison https://www.comed.com/Pages/default.aspx
Con Edison http://www.coned.com/customercentral/energychoices.asp
Con Edison Gas http://www.coned.com/customercentral/energychoices.asp
Conectiv- Delaware http://www.delmarva.com/home/
Conectiv- Maryland http://www.delmarva.com/business/choice/
Conectiv- New Jersey http://www.atlanticcityelectric.com/home/choice/
Dayton http://www.dpandl.com/
Detroit Edison http://www.my.dteenergy.com/business/choice.do
Duquesne http://www.duquesnelight.com/
Eversource https://www.eversource.com
Eversource Energy - CL&P https://www.eversource.com
Eversource Energy - PSNH https://www.eversource.com
Eversource Energy - WMECO https://www.eversource.com
Fitchburg Gas & Electric http://www.unitil.com/customer-configuration?loc=http%3A//www.unitil.com/
Granite State http://www.nationalgridus.com/granitestate/business/energychoice/choice.asp
Massachusetts Electric http://www.nationalgridus.com/masselectric/business/energychoice/choice.asp
Nantucket Electric http://www.nationalgridus.com/nantucket/business/energychoice/choice.asp
National Grid http://www.nationalgridus.com/
New York State Electric & Gas http://www.nyseg.com/nysegweb/webcontent.nsf/residential/ChoosingEnergySupply
Niagara Mohawk http://www.nationalgridus.com/niagaramohawk/business/energychoice/3_choose.asp
Nicorgas http://www.nicor.com/en_us/commercial/choosing_your_supplier/default.htm
Northshore Gas http://www.peoplesenergy.com/choices/choices.asp
Orange & Rockland http://www.oru.com/energyandsafety/energychoice/index.html
Pacific Gas & Electric Co http://www.pge.com/customer_service/customer_choice/
Peoples Energy http://www.peoplesenergy.com/choices/choices.asp
Philadelphia Electric Company https://www.peco.com/Pages/Home.aspx
Potomac Electric Power http://www.pepco.com/business/choice/
PPL Electric Utilities http://www3.pplweb.com/choice/
Public Service Electric & Gas http://www.pseg.com/customer/energy/overview.jsp
Rochester Gas & Electric http://www.rge.com/rgeweb/webcontent.nsf/doc/ChoosingEnergySupply
Rockland Electric http://www.oru.com/energyandsafety/energychoice/index.html
San Diego Gas & Electric http://www.sdge.com/business/cust_choice/
Southern California Gas & Electric http://www.socalgas.com/business/customer_choice/customer_choice_home.shtml
Texas Central Company https://www.aeptexas.com/Default.aspx
Texas-New Mexico Power Co http://www.tnmp.com/
TXU Electric Delivery Co http://www.oncor.com/EN/Pages/default.aspx
United Illuminating Company http://www.uinet.com
Unitil http://services.unitil.com/fge/supplier_info.asp

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