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Frequently Asked Questions
Account-Specific FAQ's
State-Specific FAQ's
Utility-Specific FAQ's
Account-Specific FAQ's
Why did I receive two bills for the same period?
What options do I have in receiving my bills?
Do you accept payment by phone?
What is an esid number?
How can I change my mailing address?
How do I change the contact person for our account?
Can I update my phone number through customer service?
We cannot pay estimated bills. How can I ensure we get billed with actual usage each month?
How can I change my e-mail address?
When will my refund be issued?
How do I make arrangements on an overdue balance?
Why did I receive two bills for the same period?
This can occur if a correction has been made to your PRIOR bill (utility charges, sales tax, usage, etc.). THE 2nd INVOICE WILL BE THE ONE WITH THE CORRECT BALANCE.
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What options do I have in receiving my bills?
You can receive your bills via US Mail or you can view your bill online. To do so, simply select your account from the My Account List page and go to the Billing tab.
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Do you accept payment by phone?
At this time we do not accept payments over the phone. Our payment options are mail, ACH or electronic funds transfer (EFT). If available from your Supplier, you may sign up for EFT and have your electric bill amount automatically deducted from your bank account by selecting the EFT form from the "Forms" link at the top of the site after logging in.
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What is an esid number?
Your esid number is your utility number. This number is associated with your premise address and does not change.
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How can I change my mailing address?
You can change your mailing address online. To do so, simply select your account from the My Account List page, go to the Account Details tab, and Edit your mailing address.
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How do I change the contact person for our account?
You can change or update your contact information online. To do so, simply select your account from the My Account List page, go to the Account Details tab, and Edit your contacts. NOTE: You have 2 contacts that you can update.
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Can I update my phone number through customer service?
You can update any of your profile information online. Please select the "My Profile" link at the top of the page after logging in.
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We cannot pay estimated bills. How can I ensure we get billed with actual usage each month?
Because meter readings are performed by your utility, we cannot guarantee you will be billed with actual readings each month. To make special arrangements for actual readings each month, you would need to contact your utility. You can see whether or not you have received an estimated meter read by selecting your account from the My Account List page and reviewing the Bill Type on the Billing tab.
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How can I change my e-mail address?
You can update any of your profile information online. Please select the "My Profile" link at the top of the page after logging in.
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When will my refund be issued?
Any excess credit on an account will first be applied to any active account you MAY have with a balance. Any refund would then be approved by headquarters and payment is generally issued in approximately two weeks. If you feel you are owed a refund, please submit your request through the "Ask Us" feature available via the "Contact Us" link at the top of the page.
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How do I make arrangements on an overdue balance?
Please submit your request through the "Ask Us" feature available via the "Contact Us" link at the top of the page.
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State-Specific FAQ's
State Public Utility Commissions
California
http://www.cpuc.ca.gov/
Washington, DC.
http://www.dcpsc.org/
Illinois
http://www.icc.illinois.gov/home.aspx
Massachusetts
http://www.mass.gov/dte/
Maryland
http://www.psc.state.md.us/psc/
Maine
http://www.state.me.us/mpuc/
Michigan
http://www.michigan.gov/mpsc
Montana
http://psc.mt.gov/
New Hampshire
http://www.puc.state.nh.us/
New Jersey
http://www.bpu.state.nj.us/home/home.shtml
New York
http://www.dps.state.ny.us/
Pennsylvania
http://www.puc.state.pa.us/
Rhode Island
http://www.ripuc.state.ri.us/
Texas
http://www.puc.state.tx.us/
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Utility-Specific FAQ's
AEP Central Company
http://www.aepcustomer.com/customerchoice/texas/default.htm
AEP North Company
http://www.aepcustomer.com/customerchoice/texas/default.htm
Allegheny Energy
http://www.alleghenypower.com/CSC/Choice/ChoiceHome.asp
Baltimore Gas & Electric
http://www.bge.com/portal/site/bge/menuitem.8430163fa760da6ff8c031e0da6176a0/
Bangor Hydro
http://www.bhe.com/residential/choice.cfm
CenterPoint Energy
http://www.centerpointenergy.com/houston/retail/1,2668,,00.html
Central Hudson Gas & Electric
http://www.centralhudson.com/
Central Maine Power
http://www.cmpco.com/cep/
Con Edison
http://www.coned.com/customercentral/energychoices.asp
Con Edison Gas
http://www.coned.com/customercentral/energychoices.asp
Conectiv- Maryland
http://www.delmarva.com/business/choice/
Conectiv- New Jersey
http://www.atlanticcityelectric.com/home/choice/
Detroit Edison
http://www.my.dteenergy.com/business/choice.do
Duquesne
http://www.duquesnelight.com/
Eversource
https://www.eversource.com
Eversource Energy - CL&P
https://www.eversource.com
Eversource Energy - PSNH
https://www.eversource.com
Eversource Energy - WMECO
https://www.eversource.com
Granite State
http://www.nationalgridus.com/granitestate/business/energychoice/choice.asp
Massachusetts Electric
http://www.nationalgridus.com/masselectric/business/energychoice/choice.asp
Nantucket Electric
http://www.nationalgridus.com/nantucket/business/energychoice/choice.asp
National Grid
http://www.nationalgridus.com/
New York State Electric & Gas
http://www.nyseg.com/nysegweb/webcontent.nsf/residential/ChoosingEnergySupply
Niagara Mohawk
http://www.nationalgridus.com/niagaramohawk/business/energychoice/3_choose.asp
Nicorgas
http://www.nicor.com/en_us/commercial/choosing_your_supplier/default.htm
Northshore Gas
http://www.peoplesenergy.com/choices/choices.asp
Orange & Rockland
http://www.oru.com/energyandsafety/energychoice/index.html
Pacific Gas & Electric Co
http://www.pge.com/customer_service/customer_choice/
Peoples Energy
http://www.peoplesenergy.com/choices/choices.asp
Potomac Electric Power
http://www.pepco.com/business/choice/
PPL Electric Utilities
http://www3.pplweb.com/choice/
Public Service Electric & Gas
http://www.pseg.com/customer/energy/overview.jsp
Rochester Gas & Electric
http://www.rge.com/rgeweb/webcontent.nsf/doc/ChoosingEnergySupply
Rockland Electric
http://www.oru.com/energyandsafety/energychoice/index.html
San Diego Gas & Electric
http://www.sdge.com/business/cust_choice/
Southern California Gas & Electric
http://www.socalgas.com/business/customer_choice/customer_choice_home.shtml
Texas-New Mexico Power Co
http://www.tnmp.com/
TXU Electric Delivery Co
http://www.txu.com
United Illuminating Company
http://www.uinet.com
Unitil
http://services.unitil.com/fge/supplier_info.asp
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